In the financial sector, legal management is a critical process that requires precision and agility. Colombia's largest bank faced a considerable challenge: processing more than 105,000 monthly requests related to legal requirements and seizures. This massive flow, based on manual analysis of documents in multiple formats (PDF, JPG, PNG), resulted in long response times, classification errors, and a constant risk of SLA non-compliance, which could extend up to five days.
Faced with this situation, the organization identified the need to optimize workflow, standardize document management, and ensure accuracy in the processing of sensitive information. The goal was clear: to automate the extraction and classification of legal documents, reduce operating times, and minimize the risk associated with manual errors and regulatory penalties.
To achieve this, the bank, together with PersonalSoft, implemented a solution based on Power Automate technologies, AI Builder (OCR), GPT Prompt models, and applications in Power Apps. This digital transformation enabled:
- Automate the extraction and classification of documents in multiple formats.
- Integrate OCR and GPT models to improve accuracy in data interpretation.
- Orchestrate automation to reduce manual operational burden and ensure security in processing.
The results were conclusive:
- Reduction in processing time per document: from over 7 minutes manually to seconds thanks to AI and automation.
- Increased accuracy to 90%, reducing errors associated with data entry and classification.
- Resource optimization: equivalent to freeing up 6 FTEs dedicated to mass document processing.
- Improvement of the SLA, reducing response times and minimizing the risk of penalties.
- Return on investment of 87%, with estimated savings of $32,000 in the first year.
- 14x acceleration of the process, thanks to automated orchestration and reduction of manual operational load.
This case demonstrates how intelligent automation and AI can transform critical processes in the financial sector, generating efficiency, accuracy, and significant savings. Our client not only optimized its legal operations but also laid the foundation for more agile and secure management.
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