In the airline industry, the passenger experience increasingly depends on digital solutions that facilitate self-management and optimize processes. A low-cost airline with a presence in Latin America and the Caribbean faced the challenge of modernizing its digital products for reservation management and the web check-in process, seeking to offer greater convenience and efficiency.
The challenge included ensuring scalability for future implementations, optimizing workflows and sales management, improving security and privacy, and delivering a seamless experience across mobile devices and portals.
To achieve this, an architecture based on Microservices and Micro Frontends was implemented, updating the front-end of the reservation management system and the check-in process. Key actions include:
- Unifying the user experience across different devices.
- Incorporation of new technologies to improve performance and safety.
- Enabling features that allow self-management and payments from portals and mobile devices.
The results were conclusive:
- Improved application performance and adoption of technologies with a Mobile First approach.
- Unified experience for passengers on portals and mobile devices.
- New payment methods enabled, increasing convenience and self-management.
- Optimization of sales management, generating higher revenues.
This case demonstrates how technological modernization and the adoption of scalable architectures can transform the customer experience, driving efficiency and profitability in the airline industry.
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